FAQs

🛍️ Q1. Are all your products original Korean jewellery?

Yes! Every piece at Charvi’s Store is personally selected and imported from trusted Korean manufacturers. We ensure premium quality and trendy designs for our Indian besties 💖

🚚 Q2. When will I receive my order?

We usually ship within 24–48 hours of order confirmation.
Delivery time depends on your location:

  • Metro cities: 3–5 working days

  • Other areas: 4–7 working days

You'll receive tracking details on WhatsApp/email once your order is shipped.

💸 Q3. Is Cash on Delivery (COD) available?

Yes! We offer COD across India on all orders above ₹299.
No extra charges — it’s absolutely free 🚚

🔁 Q4. What if I receive a damaged or wrong product?

In the rare case of damage or wrong item:

  • Contact us on WhatsApp within 24 hours of delivery

  • Share unboxing video or image for quick resolution

  • We’ll offer free exchange or full refund

🔄 Q5. What is your return/exchange policy?

We offer 7-day easy return/exchange for:

  • Damaged items

  • Wrong product delivered

  • Size/style issues (on unused, original condition)

Returns are not accepted for hygiene-based items like earrings worn/used.

🧾 Q6. How can I track my order?

Once your order is shipped, you will receive a tracking link via:

  • WhatsApp

  • SMS

  • Email

You can also reach us via WhatsApp for live tracking support.

🧑🤝🧑 Q7. How can I contact your team?

You can reach us easily:

🎁 Q8. Do you offer gift packaging?

Yes, we offer gift-ready premium packaging for all orders.
Want to surprise someone special? Just drop a WhatsApp message after your order!

🇮🇳 Q9. Do you ship outside India?

Currently, we only deliver within India.
But we’re working on expanding soon!

💖 Still have questions?

We’re always here to help you on WhatsApp –
Just say Hi bestie! and we’ll take care of the rest ✨